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Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product.
For products that are not suitable for return for reasons of health protection or hygiene, returns are only possible if the seal has not been broken. If the seal is broken, the product cannot be returned.
To register a return, open the Track & Trace email you received from us and click on ‘Return package’. There, you can select the products you wish to return. After completing the registration, you will receive a payment link for the return label. The costs for the return label are for your own account and are shown in advance in the return portal.
Upon receipt and inspection of your return, you will receive the full purchase amount, including the original shipping costs, if you return the entire order. We may withhold the refund until we have received the product.
The product must, if reasonably possible, be returned in its original condition and packaging. If the product has been used more or is damaged more than is necessary to assess it, we may charge for any depreciation. If the product is no longer saleable, this may mean that no refund will be provided.
If you have entered an incorrect address yourself, causing the package to be undeliverable, the shipping costs incurred will be charged. If a package is not picked up at a collection point or is refused at the door, we will charge the original shipping costs for your region. As soon as the package has been received back by us, the order will be (partially) cancelled.
To exercise this right, you can return the product or products to the address below. Please include the original packing slip so that we know it came from you.
Consumedix BV
Cleaver 7
3905PN, Veenendaal
Exclusion of the right of withdrawal is only possible for products:
- (Partly) used products cannot be returned for hygiene reasons.
- Products that have been unsealed, opened and used are excluded from the right of withdrawal. These products are not suitable for return for reasons of hygiene and possible health risks if the seal has been broken after delivery.
This concerns a product that can no longer be made clean enough (reasonably) to be returned. Earrings, for example, can be cleaned, and are therefore not exempt. A toothbrush, a hairbrush, a headband, or a pacifier for a baby, can no longer be made clean enough to be sold again (and if that is possible, then it can only be done in an expensive, special way that is not in proportion to the product). These products are therefore exempt from the withdrawal - return scheme.
We continuously monitor our online range with the utmost care. Unfortunately, in exceptional cases it may happen that during the processing of the order it appears that an item is no longer in stock. If an item is unexpectedly not available, we will inform you within 5 working days with an email notification, and we will refund the paid amount within 14 days or adjust the Klarna invoice.
Complaint
Do you have a complaint, question or comment? Send an email to sales@cgproducten.nl .
Complaint
If this does not lead to a solution, it is possible to register the dispute for mediation via WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .
If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union.id platform.